Ordering
Do I need an account to order?
No — guest checkout works for one-off orders. An account lets you track orders, save addresses, manage your wishlist, and skip re-entering details next time.
How do I sign in?
Today we support email + password and Google. Phone-OTP sign-in is being configured — once live (within a week), you'll be able to sign in with just your mobile number.
How can I find out if a product is in stock?
Stock is shown in real time on each product page. If a size or colour is out of stock, the option is disabled. "Only X left" warnings appear when we have fewer than five units.
Payments
What payment methods are accepted?
UPI, debit and credit cards, net banking and wallets, processed securely by Razorpay. The exact options depend on your bank and are shown at checkout. Cash on Delivery is coming soon.
Is my card data safe?
Yes — we never see your card number. Razorpay is PCI-DSS Level 1 certified and handles all card data directly.
I was charged but my order didn't confirm. What happens?
Razorpay auto-reverses such charges within 7 working days. If you don't see the refund by then, email us with the payment reference and we'll escalate.
Shipping
Where do you ship?
Pan-India, to any pincode our courier partners serve.
How fast is delivery?
Your estimated delivery date shows on the product page and at checkout once you enter your pincode. It comes from our courier partner and is counted from dispatch. More in our Shipping Policy.
Do you offer same-day delivery?
Not yet. We're planning same-day in Delhi NCR (Faridabad, Gurugram, Noida, Ghaziabad, Delhi pincodes) once order volume justifies the dark-store operation — likely Q3 2026.
Is there a free shipping threshold?
Small and standard parcels ship free on orders of ₹999 or more (₹49 below). Long parcels always ship free. Bulky parcels ship free from ₹1,499 (₹99 below). Oversize items cost ₹499 freight per item.
Returns & refunds
What's your return window?
7 days for standard items (in original packaging, unused). 24 hours, damage-only, for bulky items. White-glove items are non-returnable — manufacturer warranty applies. See Return Policy.
Who pays for reverse shipping?
If the return is our error (damaged, wrong item, defect), reverse pickup is free. For change-of-mind returns, we deduct ₹80–₹150 from the refund.
How fast will I get my refund?
We initiate refunds within 24 hours of receiving and inspecting the returned item. Bank-side processing then takes 1–7 business days depending on your payment method. Full details in our Refund Policy.
Can I exchange instead of returning?
No direct exchanges right now — return the original for a refund and place a fresh order for the replacement. Keeps the process predictable.
GST & invoices
Will I get a GST invoice?
Yes — every order comes with a GST-compliant invoice. For B2B input tax credit, add your business GSTIN at checkout and we'll include it on the invoice.
I'm a business buyer. How do I claim input credit?
Enter your GSTIN at checkout (under "GST Invoice"). The invoice will include seller GSTIN, buyer GSTIN, item-level CGST/SGST/IGST breakdown, HSN codes, and place of supply — everything your accountant needs.
Can I add my GSTIN to an existing order?
Only before dispatch — email support@spotig.com with your order number and GSTIN. We can re-issue the invoice if your accountant needs it after dispatch, subject to verification.
B2B
Do you offer bulk pricing?
Yes — from 10 units of a single SKU or ₹50,000 cart total. Reach out at b2b@spotig.com.
Can I get Net-30 payment terms?
Yes for verified business accounts — schools, academies, corporates, large clubs. We run a quick credit check before extending terms.
Do you do custom team kits?
That's on our roadmap (Phase 4 — custom jerseys with print-on-demand). Not live yet. Email us your requirement and we'll let you know when it ships.
Account & privacy
How do I delete my account?
Go to your account → Profile → "Delete account", or email support@spotig.com. Per the DPDP Act we action deletion within 30 days; some order history is kept in a pseudonymised form for the 7-year statutory window.
How do I export my data?
Account → Profile → "Download my data" gives a JSON export of your orders, addresses, and wishlist.
Are you DPDP-compliant?
Yes — full details in our Privacy Policy.
Something else?
Email support@spotig.com. We usually respond within one business day.