1. Where we ship
Spotig ships to all serviceable pincodes across India. Enter your pincode on any product page or at checkout to confirm serviceability and the exact ETA for your area. Some remote pincodes (parts of the Northeast, Andaman & Nicobar, Lakshadweep) may have limited availability — we'll let you know at checkout if your pincode isn't covered.
2. Delivery timelines
Your estimated delivery date shows on the product page and at checkout once you enter your pincode. It comes from our courier partner and is counted from the day we dispatch your order. Dispatch usually happens within 24 hours of your order.
3. Shipping charges
Shipping depends on the parcel type and is shown clearly at checkout:
- Small and standard parcels (shoes, footballs, racquets, gloves): free on orders of ₹999 or more, ₹49 below.
- Long parcels (cricket bats, hockey sticks, yoga mats): free delivery on every order.
- Bulky parcels (dumbbell sets, kit bags): free on orders of ₹1,499 or more, ₹99 below.
- Oversize items (heavy weights, gym benches): ₹499 freight per oversize item, delivered to your kerbside.
- White-glove items (treadmills, ellipticals): delivery included in the price, shipped directly from the manufacturer.
Thresholds use your item total before coupon discounts. If your cart mixes parcel types, each charge applies and checkout shows the total.
4. Cash on Delivery (COD)
Cash on Delivery isn't available yet. For now, all orders are paid online at checkout. When we switch COD on, we'll update this page and these terms will apply:
- COD on carts up to ₹3,000, for small, standard and long parcels only. Bulky, oversize and white-glove items are prepaid only.
- COD fee: free on carts of ₹999 or more, ₹49 below ₹999. The fee is shown at checkout before you pay.
- Some pincodes may be prepaid only. Checkout tells you before you pay.
5. Tracking your order
Your order confirmation email links to a private tracking page. Once we dispatch, it shows the courier, AWB number and live status. You can also open it from My account → Orders once you sign in.
6. Failed delivery and RTO
If our courier can't reach you (wrong address, customer unavailable, refused delivery), we'll attempt re-delivery once or twice within 5 days. After that, the order is "returned to origin" (RTO).
- For prepaid RTO: full refund issued; reverse-shipping cost is borne by Spotig.
7. Damaged shipments
Open the package on delivery and inspect before signing. If you see visible damage (crushed box, broken seal), refuse to accept. Take a photo and contact us within 24 hours of attempted delivery — we'll send a replacement, or a full refund if it's out of stock.
8. International shipping
We ship within India only.
9. Questions?
Email support@spotig.com with your pincode + order number. We'll get back within one business day.